1 EN R&D Center devotes a lot of its efforts to the task of positive transformation of the client’s experience, developing algorithms of interaction between the buyer or the customer and the company at all stages: from the selection of a product or a service to the sale and the after-sale services.
The project team developed an IP phone that allows you to connect to the customer's corporate VPN.
This solution is suitable both for receiving calls and for working with a built-in call center operator monitoring system.
The key requirement of the customer was to work in a foreign corporate network while continuing their presence in Russia.
1 EN creates smart tools for data collection, environmental research, measuring customer satisfaction on every step of the way, and builds a productive format of feedback for partner companies.
Until 2018 these development products were used exclusively in the interests of the contact center Calltraffic, which, like 1EN, is part of the Original Group.
The first external project in this sphere was implemented in 2018 for Jaguar Land Rover.
The purpose of cooperation was developing customized software and providing content for the information system that made it possible to push on to a fundamentally new level of incoming call analysis, improve the process of call registration, provide automatic export of call data to xRoad, and further connection of xRoad to the system through the API for file collection.
1EN continues its work in this direction, because according to the latest data from Gartner, companies whose customers receive the best experience are up to 140% more profitable than their competitors.